| Event Name: | Enterprise BPM Workshop by Charles in Argentina |
| Description: | Enterprise BPM Workshop by Charles Bennett, Leading to CPP Level Certification 1 & 2 in Argentina.
Buenos Aires: 24th - 25th November‘2011.
This 2 day workshop will be great primer for beginners and will provide new insight and fresh ideas for people with experience in BPM.
Charles Bennett has spent more than 20 years in consulting companies and software houses, shaping, advising and delivering - “big ticket” change programs. He is a regularly requested speaker at conferences and exchange summits and has had a number of papers in advanced performance change published. Also a speaker and participated on ‘panel of experts’ at conferences and published subject matter papers.
This two days workshop will be great primer for beginners and will provide new insight & fresh ideas for people with experience in BPM and will lead to Certification as a Certified Process Professional (CPP) Levels 1 and 2 (practitioner and professional)
What you will learn:
•Apply process diagnostics to any existing process or service
•Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process.
•Identify actions that can be taken to improve the process
•Identify actions that will significantly reduce the process points of failure and causes of work of the process
•Apply process diagnostics to a customer focused (SCO) process
•Identify actions that can be completed in less than 90 days (often much less)
What you will take away:
•SIX Hands-on toolkits
•Case Study Examples
•The Process Audit template
•Working pack and links to supporting resources
•A completely new way of looking at process!
•CPP level certification 1 & 2
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| Type of Event: | Industry Events - Architecture - Interior Design |
| Event Agenda: | Course Outline - Level two
Advanced Business Process Management - Process Alignment to Successful Outcomes
Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organisation to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.
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Understand the concept of Successful Customer Outcomes and review recent case studies of global champions.
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Define Successful Customer Outcomes for any process, product or service.
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Create the 7 step action plan for crafting Successful Customer Outcomes.
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Develop the SCO mind map for any process, product or service.
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Understand the substantive difference between customer wants, desires and needs.
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Learn how to identify clearly customer needs and expectations (even when the customer doesn’t know it themselves)
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Understand Current and Future State Process Models
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Develop a Current State Process Model - individual, team and enterprise wide.
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Utilise CPP Level One skills (learned on Day 1) in conjunction with the Customer Expectation Management Method (CEMM) and the Advanced Process Management approach to analyse the Current State Model
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Assess the Risk factors (organisation and customer) identified in Current State Modelling
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Develop the Risk Assessment Profile against a matrix of the 8 key factors that drive performance improvement
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Prepare a Risk Assessment Profile that informs the Future State
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Develop and substantiate an Action Plan to mitigate risks |
| Event Location: | Buenos Aires |
| Event City: | Buenos Aires |
| Type of Venue: | Convention - Exhibition Center |
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| Directions: | |
| Event Start Date | 24-Nov-11 |