| Event Name: | Thinking Thursday - Customers |
| Description: | This event will provide delegates with an overview of topics related to customers including examples of bad customer care, how to manage basics and delight factors, complaints quiz and surveys and gap analysis.
Taster Timetable:
18:00: Refreshments on arrival
18:15: Top ten tips topic talk
19:00: Open discussion
19:15: A chance to network
19:30: Ends
Taster Menu:
This taster session will provide you an overview of the following:
Real examples of bad customer care
How to manage your basics and your delight factors
Complaints quiz
Surveys and gap analysis |
| Type of Event: | Industry Events - Advertising - Marketing - Media |
| Event Agenda: | Target Audience: Anyone who would like to find out ways they can implement or improve basic common sense quality to improve competitiveness and customer service
Business Sector: All industries |
| Event Location: | Bournemouth University Ex.Busines Centre |
| Event City: | Bournemouth |
| Type of Venue: | Office - Business Space |
| Station/Stop: | |
| Directions: | |
| Event Start Date | 17-Nov-11 |